About Us FavouriteFilm.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit card payments through PayPal.

Postal orders and cheques are accepted, please make them payable to Tim Strange. We request payment is sent within 4 days or the item may be made available for sale once more.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling UK postage is free. All posters are sent packed well to survive the post. You can request your poster be sent tracked by emailing us, you will then be able to check the status of your item online at royalmail.com. Higher value posters will usually be sent Special Delivery but if you have other requests just contact us.

Buyers outside the UK will have their item sent tracked and insured, with a signature required on receipt.

Standees and banners are usually sent by courier due to size and weight. If you live outside the UK please email us if you wish to buy a standee or banner to confirm shipping costs. These need to be calculated on an individual basis due to size and weight. Your payment will need to be refunded if you do not contact us before buying.
Delivery Schedule We will normally send your order out within 2 business days .
Credit Card Security When the order is placed at our website, credit card numbers are encrypted by our third party payment company using 128 bit encryption. At no time do we store or have access to your credit card information.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page.
Privacy Policy FavouriteFilm do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you wish to return please address to:

52 Fore Street
Essex SS15 4JR

0791 446 0359

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